Team Leader - Credit Card Sales.
Job Description
We are seeking an experienced and results-driven Team Leader to lead our Credit Card Sales team. As the Team Leader, you will be responsible for managing and motivating a team of credit card sales representatives to achieve sales targets and deliver exceptional customer service. Your leadership skills, industry expertise, and ability to foster a high-performance culture will be instrumental in driving the team’s success and contributing to the overall growth of our organization.
Responsibilities
Team Management: Provide leadership, guidance, and mentorship to the credit card sales team. Set clear performance expectations and regularly review individual and team performance.
Sales Strategy and Planning: Develop and implement effective sales strategies and action plans to meet and exceed sales targets. Identify opportunities for growth and expansion in the credit card market.
Performance Monitoring: Monitor team performance metrics, including sales targets, conversion rates, and customer satisfaction. Conduct regular performance evaluations and provide constructive feedback to team members.
Training and Development: Conduct ongoing training sessions to equip team members with product knowledge, sales techniques, and industry best practices. Support their professional growth and skills enhancement.
Sales Support: Assist team members in complex sales situations, handle customer escalations, and collaborate with other departments to ensure seamless sales operations.
Lead Generation: Identify potential sales leads and business development opportunities. Collaborate with marketing and business development teams to drive lead generation activities.
Reporting and Analysis: Prepare regular reports on team performance, sales activities, and market trends. Analyze data to identify areas for improvement and make informed strategic decisions.
Compliance and Quality Assurance: Ensure team members adhere to company policies, sales procedures, and regulatory guidelines. Maintain high-quality standards in customer interactions and sales processes.
Team Motivation and Recognition: Recognize and reward outstanding performance, fostering a positive and motivated team environment.
Qualifications
- Proven track record in credit card sales or financial services with at least [X] years of experience.
- Previous experience in team management, demonstrating leadership abilities.
- In-depth knowledge of credit card products, industry trends, and sales strategies.
- Strong analytical and problem-solving skills to address challenges and make data-driven decisions.
- Excellent communication and interpersonal skills to effectively lead and engage team members.
- Goal-oriented mindset with a passion for driving results and achieving sales targets.
- Ability to handle pressure, adapt to changing environments, and maintain a positive attitude.
- Proficiency in CRM software and sales tools for managing team performance and customer data.
More jobs at this company:
We are seeking a motivated and results-driven Credit Card Sales Representative to join our dynamic sales team.
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